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Centrally Located Warehouse Distribution Center

Our Exercise Equipment Ships From Centrally Located Warehouse.

Customer Service Information
 
Our products are shipped from a centrally located
warehouse/distribution center located in Ohio.

For your convenience we offer several ways to contact our customer service department.
We look forward to assisting you in achieving your fitness goals and answering any questions you may have. Below are frequently asked questions along with support/contact options.


Support Directory > For quick assess to answers to your support questions please use the links below.

Ordering Information
How long does it take for my order to ship
Has my order shipped
How do I track my order
My order never arrived
How do I cancel my order/item
What are my payment choices
An item is missing from my shipment
How do I calculate my shipping
 
My Account
 
How do I edit my account information
How can I change the shipping address on my order
How do I return my product
How much is my shipping
When will my order ship
I received the wrong product
What is your return policy
 
International Shipping
Do you ship to my country
Pricing and Billing
When will my credit card be charged
 
Additional Support
 
Email Us
How to become a link partner
How to join our affiliate program
Order Delivery Information
Product Warranty Information
Sales & Privacy Policy
Join Our Mailing List
Order Status

 

  Our Exercise Equipment Ships From Ohio. Centrally located warehouse saves you even more in shipping costs.

Our Mailing Address is:
Home Gym Center
2 Harrington Ave.
Rutland, VT 06811

Exercise Equipment FAQ & Ordering Information


Has my order for exercise equipment shipped?
Check the status of your most recent orders by visiting "Order Status" page. This is the easiest and fastest way to get the most current information regarding your orders. When you click on the "Order Status" , you will be prompted to with our order status form you will be asked to enter your order number and email address and any additional comments you may have. After completing this information you should receive a response by email within 24 hours. You may also be contacted via phone via the phone number registered with your order.

How do I calculate my shipping?
When you find the item to wish to buy, simply add the item to the shopping cart, your shipping charges will be displayed at the bottom of the page. If there is a free shipping offer for the equipment your purchasing it will show up as $0.00. If the actual shipping charge of an item exceeds the amount displayed on our site for that item we may email you with a more accurate shipping charge. You can choose to accept to decline the charges.

How do I cancel my order / item?
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must call a Customer Service Specialist at
(800)-713-9004. Please note that most orders process quickly and can enter the shipping process within minutes.

If your order has already entered the shipping process, it cannot be changed or canceled. If your order has not shipped you may still be able to cancel although you may be liable for a small restocking fee or transaction fee.


How do I track an order for exercise equipment?
When you click on "Order Status" , you will be prompted for your order number and e-mail address. An order summary page will provide you with detailed information about your current order. Your summary page will be available immediately or may take as up to 24 hours depending on your order. Depending on the what you order we may not be able to provide you with a tracking number until 3 weeks after your order was placed. This is because some orders are shipped directly from the manufactures warehouse and we have to rely on them to forward the information via postal mail.

How long does it take for my order to ship?
After you have clicked the "Place Order," button your order begins to process. Most products ship within 24 hours. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.


My order never arrived.
If you never received your order, please give us a call at
(800)-713-9004 and we will be happy to help track down your shipment and take steps to resolve the issue.

I Received the wrong product.
In the unlikely event that you received the wrong order or product please contact us via phone at (800)-713-9004 and we will be happy to resolve this issue.

What are my payment choices?
We accept all major credit cards, checks and e-checks. You can also use PayPal as an alternative payment option. We are a verified Paypal member. You can place an order online, mail in a printed order or fax your order. Credit cards we accept are MasterCard, Visa, Discover and American Express.

An item is missing from my shipment.
If you find an item that was ordered and is not included in your shipment, please give us a call at
(800)-713-9004. Please have your order number ready when calling.

Do you ship exercise equipment to my location?
Presently we only ship within the US. If you already placed an order with a shipping address outside the continental U.S. your order most likely was not processed and you should have received an email detailing our international shipping policy.

What is your exercise equipment return policy?
Any item in new, unused and re-sellable condition can be returned within 21 days of purchase for a refund (less shipping charges and a restocking fee of 20%). Items must be returned in original packaging. Please include a return authorization number on the outside of any returned package. Authorizations must be obtained from the company prior to sending your returned product. No returns are allowed after 21 days after products are purchased.


When will my credit card be charged?
Your credit card will be charged once we complete your order processing.

How do I edit my account information
If you have entered incorrect information on your order and wish to make changes regarding your credit card information or ship-to information please give us a call at
(800)-713-9004 we will update your info with the new information.

How can I change the ship to information on my order
If you have entered and incorrect shipping address and wish to update your order with the new shipping address please contact us at
(800)-713-9004.

How do I return my product
To return an item, please give us a call at
(800)-713-9004 and we will be happy to assist you.

How much is shipping?
Shipping charges for the products you add to your shopping card will be displayed next to the products price when you reach the last page of that product, this is the page which displays the "Add To Cart" button for that item. When you click on the "Place Order" button your total shipping charges will be displayed above the grand total. If for any reason the actual shipping charge of an item exceeds the amount displayed on our site we may email you with a more accurate shipping charge. You can choose to accept to decline the charges.

When will my order ship?
All orders normally ship within 24 hours. For details see our
Delivery Information section.


*All weights are sold separately. Equipment sold under the RockSolid brand name are manufactured by Yukon Fitness International

Exercise Equipment For Your Home Gym

 

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How to make a payment using PayPal as your Payment Option

Order Toll Free 1-800-713-9004
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